Terms And Conditions

Welcome to New Alankar Gold Covering! These Terms and Conditions ("Terms") govern your use of the website located at https://newalankargoldcovering.com (the "Site") and the purchase of products from New Alankar Gold Covering (referred to herein as "we," "us," or "our"). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. General Conditions

a. By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any minor dependents to use this Site.

b. You may not use our products for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction (including copyright laws) while using the Service.

c. Any breach of these Terms will result in immediate termination of your Services.

2. Products and Services

a. Product Descriptions: We aim to display product images and colors as accurately as possible. However, we cannot guarantee color accuracy due to variations in screen displays.

b. Availability: All products are subject to availability. We reserve the right to limit sales to any person or geographic area on a case-by-case basis.

c. Quality: Our high-quality gold covering jewellery, including forming jewellery, is crafted to resemble real gold. Handmade variations may occur.

d. Pricing: Prices are subject to change without notice. We may modify or discontinue products or services without prior notice.

3. Orders and Payments

a. Order Acceptance: Placing an order does not guarantee acceptance. We may cancel or limit quantities per person, household, or order at our discretion.

b. Accuracy: You agree to provide accurate and up-to-date account and purchase information.

c. Payment Methods: We accept credit cards, debit cards, UPI, net banking, and cash on delivery (within applicable limits).

d. Billing Errors: We reserve the right to cancel orders with pricing or listing errors.

4. Shipping and Delivery

a. Delivery Areas: We currently ship to all serviceable locations within India.

b. Delivery Timeline: Orders are dispatched within 2–4 business days. Delivery typically takes 3–7 business days, depending on your location.

c. Shipping Costs: Shipping charges are calculated at checkout based on location and order value.

d. Risk of Loss: Title and risk of loss pass to you upon delivery to the carrier.

5. Return and Exchange Policy

a. General: We want you to be satisfied. Returns/exchanges are available under the terms below.

b. Eligibility:

- Items must be returned within 7 days of delivery.

- Items must be unused, in original packaging, with tags intact.

- Customized or personalized items are non-returnable unless defective.

c. Process:

- Contact us at newalankargoldcovering@gmail.com or call 9043842064 with your order number and reason for return.

- Upon approval, we will share return instructions.

- Refunds are processed within 5–7 business days after receiving the returned item.

- Exchanges are dispatched once the returned product is received and inspected.

d. Additional Notes:

- Return shipping costs are borne by the customer, unless the item is incorrect or damaged.

- Original shipping charges are non-refundable.

6. Warranty and Guarantees

a. General: We stand by our product quality.

b. Specifics: Our gold covering jewellery is designed for durability. Avoid prolonged contact with water, perfumes, or chemicals. We offer a 6-month warranty against manufacturing defects. Normal wear and misuse are not covered.

7. Intellectual Property

a. All content on the Site—including text, graphics, logos, product images, and software—is owned by New Alankar Gold Covering and protected under applicable copyright laws.

b. You may not copy, reproduce, sell, or use any part of our service without written permission.

8. User Comments and Submissions

a. Any suggestions, ideas, or materials submitted to us may be used by us without restriction.

b. We are not obligated to:

- Maintain comments in confidence

- Provide compensation

- Respond to any comment

9. Privacy Policy

Your personal information is handled as per our Privacy Policy: https://newalankargoldcovering.com/privacy-policy

10. Disclaimer of Warranties; Limitation of Liability

a. We do not guarantee uninterrupted, error-free service.

b. All services and products are provided "as is" and "as available".

c. New Alankar Gold Covering is not liable for direct, indirect, or incidental damages arising from your use of our Site or products.

d. Where exclusions are not allowed by law, our liability is limited to the maximum permitted by law.

11. Indemnification

You agree to indemnify and hold New Alankar Gold Covering and its affiliates, partners, and employees harmless from any claims or legal actions arising from your breach of these Terms.

12. Severability

If any provision of these Terms is found invalid or unenforceable, it will not affect the remaining provisions.

13. Termination

a. The Terms remain effective unless terminated by either party.

b. We may terminate your access without notice if you violate the Terms.

14. Entire Agreement

These Terms, along with posted policies, constitute the full agreement between you and us. No other agreement, whether written or oral, shall supersede these.

15. Governing Law and Jurisdiction

These Terms are governed by Indian laws. All disputes shall be subject to the jurisdiction of courts in Coimbatore, Tamil Nadu.

16. Contact Information

For any queries:

Email: newalankargoldcovering@gmail.com

Phone: 9043842064

Address: New Alankar Gold Covering, 842/A Raja Street, V.K.R. Dhanam Building, Coimbatore - 641001