Refund Policy

Effective Date: July 2, 2025

At New Alankar Gold Covering, we are committed to providing you with high-quality gold covering and jewellery that you will love. Your satisfaction is our priority. Please read our Refund Policy carefully.

General Conditions for Returns & Refunds

1. Eligibility Window: To be eligible for a return and potential refund, items must be returned within 7 (seven) days from the date of delivery.
2. Condition of Item: The item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in its original packaging, including any tags, pouches, or boxes.
3. Proof of Purchase: A valid proof of purchase (e.g., original invoice, order confirmation email) is required for all returns.
4. Reason for Return:
5. Only damaged or defective items will be accepted for return and refund.
6. We do NOT accept returns for reasons such as "size issues," "not looking good," or "change of mind." Please ensure you review product descriptions, dimensions, and images carefully before making a purchase.
7. Non-Refundable Items:
8. Items returned after the 7-day eligibility window.
9. Items that show signs of wear, damage, or alteration not due to our error or pre-existing upon delivery.
10. Products that have been personalized or customized for you.
11. Items purchased during a special sale, promotion, or clearance, where it is explicitly stated that such sales are final.
12. Gift cards.
13. Items returned for reasons other than confirmed damage or defect.

Process for Initiating a Return

To initiate a return and begin the refund process, please follow these steps:

1. Contact Us:
2. Email: newalankargoldcovering@gmail.com
3. Phone: 9043842064
4. Provide your Order Number, the name of the item(s) you wish to return, and a clear reason for the return, specifically indicating damage or defect.
5. Crucial Step - Video Proof: You MUST provide clear video proof of the item's condition upon unboxing/receipt, clearly showing the damage or defect. Without this video proof, your return request will not be processed. Photos of the item are also appreciated, but video is mandatory for damage claims.
6. Return Authorization: Once your request, including the necessary video proof, is reviewed and approved based on confirmed damage or defect, we will provide you with a Return Authorization (RA) number and detailed instructions on how and where to send your package.
7. Do NOT send your item back without first obtaining a Return Authorization. Items returned without an RA number or for non-eligible reasons may not be accepted or may delay the refund process significantly.
8. Packaging the Item: Securely pack the damaged/defective item(s) in their original packaging, ensuring all tags, accessories, and the original invoice are included.
9. Shipping the Return:
10. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
11. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds (If Applicable)

Once your return is received and inspected (and the damage/defect verified), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

1. Approved Refunds: If your return is approved (based on confirmed damage/defect and adherence to all conditions), your refund will be processed, and a credit will automatically be applied to your original method of payment, within [Specify Number, e.g., 7-10] business days.
2. Partial Refunds (If Applicable): In certain situations, only partial refunds may be granted (e.g., if the item is not returned in original condition or if the damage is less severe than initially claimed, but still accepted).
3. Processing Time: Please note that it may take some time for your bank or credit card company to process and post the refund. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at newalankargoldcovering@gmail.com.

Exchanges (If Applicable)

We only replace items if they are defective or damaged upon receipt, and a refund is not preferred. If you need to exchange a damaged/defective item for the same item, send us an email at newalankargoldcovering@gmail.com or call us at 9043842064 to discuss the process and provide the necessary video proof.

Damaged or Incorrect Items (Immediate Reporting)

If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt (within 24-48 hours of delivery) at newalankargoldcovering@gmail.com or 9043842064. Please provide your order number and the mandatory clear video proof of the damage or the incorrect item during unboxing. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund, as deemed appropriate, after verifying the claim.

Changes to this Refund Policy

We reserve the right to modify this Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Information:

For any questions regarding our Refund Policy, please contact us:

New Alankar Gold Covering

Phone: 9043842064

Email: newalankargoldcovering@gmail.com

Address: 842/A Raja Street, V.K.R. Dhanam Building, Coimbatore - 641001.